How long will the verification process take?
Account verification currently takes 1-2 weeks; however, during periods of high popularity and media scrutiny, verification is likely to take longer due to an influx in new users. You will be notified by mail when your account is verified.
Do I need to verify my account to start trading?
No, you do not need to verify your account to start trading on most listed currencies on eosfinex. Verification is only required for users wishing to trade more than the Basic daily trading volume and for those wishing to deposit fiat currencies (e.g. USD) and for selected utility and stable coins (e.g. LEO). Users wishing to deposit/trade/withdraw most cryptocurrencies are not required to verify their account.
However, as per our Terms of Service, we reserve the right to ask for KYC information at any point in time if your account activity raises flags.
What if my ID does not have an expiration date?
If your ID does not have an expiration date, please select the last date available on our verification page.
What if I don't have an Area Code for my phone number?
Please enter a 0 instead of the area code.
What additional forms of Proof of Residence do you accept?
None of the following documents can be older than 90 days:
- Mobile phone contracts
- Insurance contracts
- Downloadable e-statement utility bill
- Letter from a governmental department; e.g., tax statement
- Insurance statement
- Certified Statement from a Notary Public